Jonathan Chu is the proprietor of the favored Santa Monica, California, gastropub The Independence and the Mexican-themed Lanea, which encompasses a hand-selection of over 400 tequilas and mezcals. As if that weren’t sufficient, he additionally based and serves as CEO of OhWaiter, a expertise resolution supplier which in August launched a next-generation textual content messaging platform for restaurant ordering and cost processing. Efficiently deployed in dozens of eating places on the West Coast, the service has now expanded nationwide. Jonathan shared with us a few of his experiences within the hospitality trade in addition to his perspective as each a restaurant proprietor and a expertise entrepreneur. Clearly, he enjoys each roles. “They are saying when you love what you do, you don’t need to work one other day in your life,” he stated.
Let’s begin by speaking about what’s taking place at OhWaiter in mild of the pandemic. You lately launched a new text messaging-based ordering and payment solution. What are the advantages and the way is the answer totally different from others which are out there to eating places?
OhWaiter gives the simplest and most revolutionary ordering system out there to hospitality operators. The advantages embrace elevated security, comfort, effectivity and enjoyable by permitting visitors to textual content their requests to get what they need, when they need it. Individuals are texting 50-100 occasions per day, so they’re already comfy utilizing the OhWaiter system. There isn’t any app to obtain or clunky pay as you go system. Simply textual content and obtain!
Are you able to present some examples of how eating places are using your resolution? Any success tales you’ll be able to share?
Many eating places in LA are utilizing OhWaiter. Gladstones, Pitfire Pizza, Bossa Nova, Chicas Tacos, The Independence and Tiato (a part of the An Household of Eating places), to call just a few. Within the case of Lobster and Beer, an informal fast service restaurant in Culver Metropolis, many alternative individuals have been submitting into the shops single door to line up on the money register to both: order for dine in, decide up their take-out order or decide up a 3rd occasion supply order. This created a log jam and by providing the OhWaiter service platform, the homeowners have been in a position to enable dine-in visitors to take a seat immediately, order by way of OhWaiter and keep away from the road. So dine in visitors are thrilled, take-out and supply individuals have a shorter line and to our shock, older individuals like it! They’re grateful that they don’t have to go inside and might keep bodily distance extra simply.
I do know the answer was initially out there to eating places on the West Coast and has now expanded nationwide. It really works not just for eating places but additionally for lodges, stadiums and different venues? What kinds of consuming institutions are more than likely to learn out of your options?
Anyplace service is offered. However particularly with the significance of out of doors eating areas. Within the case of patios being prolonged across the nook, into parking heaps and additional away from server stations, OhWaiter improves service with a service choice at each desk, always and at minimal value. Some operators with nice service identical to having an insurance coverage plan for after they get overwhelmed.
In The case of Grand Bohemian Resort in Asheville, North Carolina, They’ve a handful of tables on their rooftop which isn’t plenty of tables to workers a server for. Plus it’s a good distance in between. So OhWaiter permits visitors to extra simply talk their requests and workers downstairs can get a bounce on the order and expedite service in order that their visitors can order extra and never have to attend – individuals hate to attend! Ready is without doubt one of the high on-line complaints!
Restaurant Technology News, revealed by Starfleet Media, is the hospitality trade’s premier supply of knowledge and insights associated to expertise innovation on the world’s main fast service, quick informal and full service eating places.
