A latest examine by Agilysys, Inc., a frontrunner in hospitality software program options, has revealed a major hole between the aspirations of foodservice executives and their readiness to ship preference-driven eating experiences. Whereas 68% of executives goal to supply customized eating choices, 50% consider they lack the required fashionable know-how to attain this purpose. The examine underscores the necessity for technological developments to fulfill client expectations and improve income potential.
Examine Overview
Agilysys performed its 2025 Foodservice Administration Business Affect Examine by surveying 412 foodservice executives and F&B know-how decision-makers throughout 4 sectors: healthcare, greater training, energetic grownup communities, and full-service eating places. The examine aimed to evaluate the trade’s readiness to ship eating experiences aligned with client preferences and determine the operational and technological challenges confronted by these sectors.
Income Potential of Choice-Pushed Eating
The examine highlights the income potential related to providing preference-driven eating experiences. Customers are more and more anticipating customized and seamless interactions throughout varied eating settings, whether or not at table-service eating places, self-service kiosks, or by way of cellular ordering and supply providers. Analysis signifies that when shoppers have eating selections based mostly on their preferences, they have a tendency to spend as much as 50% extra per transaction. Nevertheless, the examine discovered that 60% of executives cite price range or useful resource constraints as obstacles to adopting fashionable know-how vital for such experiences.
Expertise and Operational Challenges
One of many vital findings of the examine is the “Aspiration-Readiness Hole.” Whereas a majority of executives specific a need to supply preference-driven eating, half of them really feel their present know-how infrastructure is insufficient. To deal with this hole, 49% of executives are contemplating switching point-of-sale (POS) suppliers, and 40% are able to make this variation. The examine additionally reveals that 65% of foodservice leaders have delayed know-how platform adjustments resulting from considerations about implementation issue, and 61% cite upfront prices as a major barrier.
Sector-Particular Priorities
The examine identifies distinct priorities throughout completely different sectors. Expertise-focused sectors, corresponding to eating places and better training, prioritize personalization as a aggressive benefit. In distinction, necessity-focused sectors, together with healthcare and energetic grownup communities, emphasize operational effectivity and value administration. This divergence in priorities underscores the necessity for tailor-made technological options to fulfill sector-specific calls for.
Deal with Operational Excellence
Operational excellence stays a precedence for foodservice leaders, with 60% emphasizing the necessity to improve effectivity and profitability over the subsequent two years. Moreover, 76% of executives are centered on enhancing day-to-day operations and stock administration. The examine means that increasing conventional operational priorities to incorporate preference-driven eating excellence will help steadiness effectivity with the flexibility to ship customized experiences.
Conclusion
The 2025 Foodservice Administration Business Affect Examine by Agilysys presents a framework for foodservice executives to bridge the readiness hole and optimize each operational effectivity and buyer experiences. By investing in fashionable know-how, organizations can improve buyer loyalty and income by assembly client preferences. The examine highlights the significance of adapting to evolving client calls for to stay aggressive within the foodservice trade.
To entry the complete report, please go to Agilysys.
