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86 Food Waste: Get Customer Buy-in Through Messaging

by TheDailyHotelier
December 26, 2025
in News & Trends
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The Nationwide Restaurant Affiliation’s 86 Food Waste initiative highlights actionable steps to assist restaurant operators cut back meals waste. It was developed in partnership with the World Wildlife Fund and with the help of Essity/Tork. 

Eliminating meals waste in eating places requires participation not solely on the restaurant’s half, but additionally from prospects. And whereas establishing meals waste discount insurance policies with employees is pretty easy, motivating sustainable behaviors in prospects takes a little bit of persuasion. Eating places want tried-and-tested communication methods to persuade prospects to assist in the trouble.

Communication tricks to encourage prospects

1. Preserve Messages Brief
In accordance with the Nationwide Restaurant Affiliation’s State of Restaurant Sustainability report, the best technique of conveying your environmental actions and dedication is by:

1. Printing it on the menu
2. Together with it in your web site
3. Printing it on packaging and provides (e.g., napkins, to-go containers)
4. Sharing it on social media
5. Displaying it on wall plaques or posters
6. Having employees inform them about it

2. Educate prospects on meals waste
In operations the place prospects self-bus, present the containers and arrange the realm to obviously mark how they’ll separate recyclables, meals waste (for composting) and common trash. Indicators with inspirational messaging, about how they’re serving to the setting, offers them a optimistic, fast and straightforward strategy to “do their bit.”

3. Think about “nudging”
Whereas lots of the prospects at Milk + Honey Café, Museum of the Bible, Washington, D.C., voiced robust help for sorting waste, some expressed concern about sorting objects incorrectly, whereas others fully ignored the messages. In “Nudge: Enhancing selections about well being, wealth, and happiness” researchers Thaler and Sunstein state that prospects with low curiosity in decreasing meals waste aren’t prone to be swayed by financial or moral appeals designed to extend consciousness. However they could reply to “nudging,” an idea that’s confirmed efficient in restaurant contexts, as properly.

For instance, they counsel buffet-style eating places take away trays, use smaller plates, and encourage friends to assist themselves to the buffet greater than as soon as to avert friends’ tendency to overload plates. Of their examine in 52 inns, reducing the plate measurement by a bit greater than an inch decreased meals waste by practically 20%; encouraging friends to make a number of visits to the buffet decreased meals waste by 20.5%.

4. Intensify the optimistic
In “Selling Sustainable Conduct,” Rachel James, lecturer in local weather science at College of Bristol, U.Okay., means that making individuals really feel dangerous received’t contribute to sustainable conduct. “It’s important to assist them to assist.” Persons are extra prone to be persuaded by somebody they like, and so they need to be ok with their actions.

For extra recommendation on decreasing meals waste in eating places, see the total 86 Food Waste report.



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Tags: BuyinCustomerFoodMessagingWaste
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